Rushmore Service Center has a dedicated management team with a wealth of experience in managing collection agency performance from the customer’s standpoint. We understand the reasons for poor agency performance. We’ve put sophisticated tools in place that allows us to capitalize on collection opportunities unrealized by other agencies.
Our enhanced analytical capabilities allow us to construct models that result in superior contact rates and to successfully target debtors who are most likely to pay. Our operation is fully scalable giving us the ability to grow along with our clients. Rushmore Service Center is focused on long term and successful relationships, controlled growth and financial strength.
Rushmore Service Center capitalizes on:
- Latitude debt collection software.
- Extensive management experience, with an average of 20+ years.
- Agents with a track record of successful collecting with an average of 5+ years.
- Advanced technology platforms with ongoing reviews and upgrades.
- SAS business analytics software.
- Predictive and automated dialing.
- High level quality control/regular audits.
- Continuous training and monitoring.